American Airlines began a system of grading its flight attendants, with the grading rubric largely focused on cost-savings, and 81% of attendants said they feared criticism or discipline from management if they went above and beyond for customers.

reported by one outlet so far · Reported fact · first recorded Aug 28, 12:30 PM

How each outlet reported it

Washington ExaminerRight · Aug 28, 12:01 PM

American Airlines began a system of grading its flight attendants

Cites: American Airlines · Details: grading system implemented

Washington ExaminerRight · Aug 28, 12:01 PM

American Airlines' grading rubric was largely about cost-savings

Details: cost-savings focus; appears to be author's interpretation

Washington ExaminerRight · Aug 28, 12:01 PM

81% of American Airlines attendants said they feared criticism or discipline from management if they went above and beyond for customers

Cites: American Airlines flight attendants · Details: 81%; fear of criticism; above and beyond service